Building Leaders

We’ve partnered with Chick-fil-A Operators to design training that equips Leaders to lead themselves well, to lead others with care, and to make executive-level decisions that will benefit your business.​​

We inspire and equip you and other Operators to build remarkable Leaders across the nation. We've designed and tested a progressive, stair-step approach to our offerings, from foundational to advanced classes, for your new, emerging Leaders through your Advanced Directors. We’ll bring the training to your Market, and if you desire, we can equip you and other Operators in your Market who are passionate about teaching leadership to lead the training locally. 

For the most effective experience, we deliver Foundation-level sessions virtually and all other classes in-person.

Leader Foundations

Classes on foundational leadership principles for Chick-fil-A Team Members are held in interactive and engaging virtual sessions. Single or combined HEART & SERVE sessions are offered as a "lagniappe" (says our Louisiana Bayou friend, Ty) - a little something extra for nothing. Consider it our DOC to you!

  • Learning the HEART of a servant leader is a foundational principle for all Chick-fil-A leaders.

    We will guide your team members through the H.E.A.R.T. principles with lessons and legacy examples, helping them to learn how to adopt the mindset of a Leader and identify the behaviors that best serve others and influence outcomes.

  • Once your leader understands the HEART of leadership, they’re ready to S.E.R.V.E.  – an acronym reminding leaders of their strategic, servant-leader responsibilities. Together, we explore each part of the principle, allowing your leaders to evaluate their current abilities and identify specific action steps they can take to better SERVE others and the business.

LEADER BASICS:

Building on the foundation of H.E.A.R.T. and S.E.R.V.E., we help your leaders embrace their role to equip and empower Team Members to implement the Winning Hearts Everyday strategy. 

  • In-Person Session

    We equip your leaders with proven strategies and best practices for planning a shift, executing a shift, and conducting an after-shift review. Your leader will leave more confident to equip others to Win Hearts Everyday and respond to problems by creating and executing a solid plan.

  • In-Person Session

    Because relationship builds trust, and trust allows for accountability, we recommend this class to lay a foundation of understanding to achieve the most effective accountability possible. This DiSC-based class includes a personalized DiSC assessment and digital access to relationship tools that will deepen your leader’s understanding of self and others and help them adapt to others in real-time.

  • In-Person Session

    Giving caring feedback is a catalyst for growth in your organization. In this class, your leader will learn how to check the intent of their communication and practice a process of communicating, asking questions, listening, and encouraging that will not only achieve the results desired, but also demonstrate empathy and care to team members.

  • In-Person Session

    Effective leadership puts the person you are leading at the center of your leadership decisions. We will walk your leaders through a relational model of leadership that helps them assess the needs of a team member first and then choose their leadership approach. Your leaders will learn strategies to become a more effective and caring leaders.

  • Virtual Session

    Learning how to read, interpret, and respond to @CFANow data is critical to managing food, labor, and productivity. Using an Operator designed decision tree, your leader will learn how to access, interpret and act on data. They will also practice doing this through application scenarios, idea sharing, and action planning.

  • Higher productivity, increased trust and rapport, and greater team commitment are the outcomes you can expect in this 1 1/2-day experience, which includes the Operator and Director team(s). Utilizing the Patrick Lencioni models of 5 Dysfunctions of a Team and Working Genius, your Leadership Team will build self-awareness, grow their understanding of others, and move learnings into meaningful behaviors and rhythms​.